rf999 Privacy Policy

rf999 ("we", "us", or "the platform") provides a reliable online gaming service for players in Bangladesh. This privacy policy explains what information we collect about you when you use rf999, how we use it, when we share it with third parties, and what your rights are. By using our service, you consent to this privacy policy.

This policy applies to all rf999 services — including the website, mobile version, live casino, slots, fishing games, cricket betting, and customer support channels. If you disagree with any part of this policy, please refrain from using our services.

1.1 Registration and Identity Information

When you create an account at rf999, we may collect the following information:

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Residential address
• Preferred language and currency (Taka / BDT)

1.2 Financial and Payment Information

We collect payment-related information to process transactions securely. This includes:

• bKash, Nagad, Rocket, or Upay account numbers (partial, masked)
• Bank account details (such as account number and bank name)
• Deposit and withdrawal history, including amounts and dates
• Last four digits of card numbers for Visa or Mastercard (we do not store full card numbers)

All financial information is protected by SSL encryption. The minimum deposit is ৳500 and the minimum withdrawal is ৳500.

1.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game play history, bet amounts, and win/loss records
• Session duration and activity patterns on the platform
• Bonus and promotional offer usage history
• VIP level progress (Bronze, Silver, Gold)

1.4 Technical and Usage Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser version and operating system
• Page views, click patterns, and referral sources
• Cookies and session tokens (see cookie policy)
• Access date, time, and geographic region

rf999 uses your personal information only for lawful and specific purposes. The main purposes are as follows:

2.1 Account Management and Service Delivery

We use your information to complete your registration, verify your account, process deposits and withdrawals, and deliver gaming services. This is part of our contractual obligations.

2.2 Identity Verification and Fraud Prevention

We apply identity verification procedures to maintain the security of our platform and to prevent money laundering, fraud, and access by users below the permitted age. rf999 services are not available to anyone under 21 years of age.

2.3 Customer Support

We may use your account and transaction information to provide the necessary details to our 24/7 live chat support team in order to resolve your issues.

2.4 Responsible Gaming Monitoring

We monitor gaming activity patterns so that timely support can be provided if problematic behavior is detected. For more information, visit our Responsible Gaming page.

2.5 Marketing and Communications

With your consent, we may send promotional offers, bonus updates, and important platform-related information by email. You can opt out of these communications at any time.

rf999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Providers

Necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), game delivery (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Microgaming, NetEnt, Ezugi), and technical infrastructure management. Our agreements with them include obligations to protect your information.

3.2 Legal Requirements

We may provide relevant information in response to court orders, lawful requests from law enforcement agencies, or legal obligations. This is not at our discretion but is required by law.

3.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will provide advance notice.

The rf999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

The types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To measure platform usage and make improvements.
• Marketing Cookies: To display relevant advertisements (subject to your consent).

You can control or reject cookies from your browser settings. However, disabling cookies may limit some platform functionality.

5.1 Retention Period

We retain your personal information only for as long as necessary. Full information is retained while your account is active. After an account is closed, some information may need to be retained for a set period due to legal requirements.

5.2 Security Measures

rf999 takes industry-standard technical and organizational measures to keep your information secure:

• All data transmissions are protected by 256-bit SSL/TLS encryption
• Sensitive information stored in databases is kept in encrypted form
• Access controls — only authorized staff can view the information they need
• Regular security reviews and vulnerability assessments
• A separate secure processing environment for payment information

While we strive to ensure the highest level of security, a 100% security guarantee on the internet is not possible. However, in the event of any data breach, we will take prompt action in accordance with applicable law.

As a user of rf999, you have the following rights regarding your personal information:

6.1 Right to Access

You can find out at any time what information we are collecting and processing about you. Upon request, we will provide a complete list.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you can correct it through your account settings or by contacting our support team.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory requirements.

6.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain circumstances, such as while a dispute about the accuracy of the information is ongoing.

6.5 Right to Withdraw Consent

Where data processing is based on your consent (such as marketing emails), you may withdraw that consent at any time. Withdrawing consent does not affect any processing carried out before the withdrawal.

rf999 is strictly not available to anyone under 21 years of age. We do not intentionally collect any personal information from minors. Age is verified at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Our platform may contain links to third-party services (such as payment gateways or game software providers). These third parties have their own privacy policies and are independently responsible for their data collection practices. You are advised to read their own privacy policies before using their services.

rf999 may update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The new version will be published on this page, and the "Last Updated" date at the top will be changed
• For significant changes, a notification will be sent to the registered email address
• Continued use of the service after changes have been made will be considered as consent to the new policy

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us:

We generally aim to respond to your request within business days. For urgent matters, use 24/7 live chat.